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Over the years, we've been "nice guys" about payments, and we've said yes to exceptions to our payment policies. It often comes back to bite us. That client's invoices are more likely to be habitually tardy, many don't live up to the new conditions agreed upon, or worse case, the later the invoice is the higher the odds become we won't be paid at all.
Here are some of the reasons we've heard over the years:
Here are some of the reasons we've heard over the years:
- Cash flow has been slow.
Please don't make your cash flow problem our cash flow problem.
- I was ill, was in the hospital, or had a family emergency.
Communication is key here. Please let us know what's going on and we'll try to work with you on this.
- I have a new credit card expected in the mail. Can I wait a few extra days so I can use that card towards their introductory rewards?
We said yes to this once. More than a "few" days passed without payment.
- We only pay invoices once a month on day X.
About half the time, day X has turned out to be a week or more later.
- I was on vacation ("holiday" in some countries).
I hope you had a great time! Why didn't you tell us in advance?
- I never received the invoice.
We have view tracking in our emails, so we can check this.
- We're waiting a few extra days to make sure there aren't any bugs.
We have a 7 to 30 support period after completion, depending on the scope of the project.
- I forgot!
We send payment reminders the day before, and on the due date.
- Something came up and I can't afford to pay.
Use Paypal's "pay later" or three payments options.
- A check is in the mail.
We accept Stripe.com and Paypal only. No checks.
Clients who are habitually late, or late after negotiated agreed upon terms, will be asked to pay in advance for future work.
PS - We do enforce late fees.
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