• Our business hours are Monday – Friday, 9:00 AM – 5:30 PM, US Central Time excluding US federal holidays. Non-emergency support is handled during these hours.

    For our hosting clients, emergency support services are handled 24/7 with typical response times under 4 hours during business hours. Response time varies outside of business hours.

    For non-hosting clients, emergency response depends on our tech availability. Those who are not pre-existing customers, there is a 2 hour minimum charge ($200 total) for emergency support, paid in advance.

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The website or page where the problem is happening
If you are requesting Linux server support, we will need SSH host information to login
SSH port number, if different from 22.
If you are requesting Linux server support, we will need the SSH user name to login with.
SSH password. If you need it, our public_key is: ssh-rsa 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 [email protected]
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Non-Emergency Business Hours: Monday – Friday, 9:00 AM – 5:30 PM, US Central Time excluding federal holidays.
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