Click any of the below questions to view the answer.
Payments
Communication
Site Content
Consulting
Rush and Emergency Work
Payments
We send an invoice through Zoho.com. These contain a link to pay via Paypal or Stripe. We add a 5% currency and international transaction fee to invoices outside the USA. Payments are due within 7 days of the invoice date, unless other arrangements have been approved.
We can accommodate payment by ACH, check or wire transfer, on a case-by-case basis. For international ACH or wire transfers, we pass on our bank's hefty $40 fee.
We can accommodate payment by ACH, check or wire transfer, on a case-by-case basis. For international ACH or wire transfers, we pass on our bank's hefty $40 fee.
Our hourly rate is $100 per hour during business hours. Business hours are Monday through Thursday, 9:00 am to 5:30 pm, Central Standard Time. We are closed during USA Federal Holidays
After business hours, and Saturdays, our rate is $150 per hour, with a 1 hour minimum. This rate also applies to same day emergency requests during business hours. We accommodate such work on a case-by-case basis.
Sunday and holiday rates are $200 per hour, with a 1 hour minimum.
After business hours, and Saturdays, our rate is $150 per hour, with a 1 hour minimum. This rate also applies to same day emergency requests during business hours. We accommodate such work on a case-by-case basis.
Sunday and holiday rates are $200 per hour, with a 1 hour minimum.
Communication
Email is our preferred method of contact because it is universal and it allows us uninterrupted time to handle project tasks, speeding up service for everyone. Alternately, we can use forum direct messages (AKA conversations or private messages).
We can use phone calls, Skype, Zoom, Discord, Teams, or other chat exceptions on a case-by-case basis, for projects over $2,500 or hourly paid project. For online chat, we cannot guarantee real-time responses. We understand this might be inconvenient - however, scheduling sessions is extremely difficult without interrupting other pre-scheduled work.
We can use phone calls, Skype, Zoom, Discord, Teams, or other chat exceptions on a case-by-case basis, for projects over $2,500 or hourly paid project. For online chat, we cannot guarantee real-time responses. We understand this might be inconvenient - however, scheduling sessions is extremely difficult without interrupting other pre-scheduled work.
Site Content
We do not work on the sites whose content features, advocates for or promotes adult content, human trafficking, harm to people or animals, violates the rights of third-parties, or discrimination on the basis of race, color, national origin, religion, sex, age, or disability.
Consulting
We offer an initial consultation for free, where we go over your project needs, and let you know what we can do to help. After this, our standard consultation rates apply.
Rush and Emergency Work
We understand things can happen which need immediate assistance, and we're here to help. Since this means Note, however, that this means interrupting our workflow, and shifting schedules to handle your needs, there is a 33% surcharge for rush projects, and 50% surcharge for emergency (immediate work) over our normal rates.
We handle this on a case-by-case basis, depending on availability of a technician. New clients without an established relationship will be required to pay a retainer in advance.
