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Payments
Communication
Site Content
Consulting
Rush and Emergency Work
Payments
We send an invoice through Zoho.com. These contain a link to pay via Paypal or Stripe. We reserve the right to charge up to a 5% handling fee for transactions outside the USA. For smaller projects, payments are due within 7 days of the invoice date.
For larger or corporate projects, we can accommodate payment by check or wire transfer, and net 30 payment terms. Due to our bank's hefty wire transfer fees, we add a $20 fee to domestic transfers and $40 to international transters.
For larger or corporate projects, we can accommodate payment by check or wire transfer, and net 30 payment terms. Due to our bank's hefty wire transfer fees, we add a $20 fee to domestic transfers and $40 to international transters.
Communication
Email is our preferred method of contact because it is universal and it allows us uninterrupted time to handle project tasks, speeding up service for everyone. Alternately, we can use forum direct messages (AKA conversations or private messages).
We can use Skype, Zoom, or other chat exceptions on a case-by-case basis, for projects over $2,500. We understand this might be inconvenient - however, scheduling sessions is extremely difficult when we have migrations daily.
We can use Skype, Zoom, or other chat exceptions on a case-by-case basis, for projects over $2,500. We understand this might be inconvenient - however, scheduling sessions is extremely difficult when we have migrations daily.
For project on-boarding, We schedule calls on a case-by-case basis projects with a budget over $3,000.
For support and service calls, these are "on the clock" with a minimum 1 hour fee. For smaller projects we may require advance payment.
For support and service calls, these are "on the clock" with a minimum 1 hour fee. For smaller projects we may require advance payment.
Site Content
We do not work on the sites whose content features or promotes human trafficking, harm to people or animals, violates the rights of third-parties, or discrimination on the basis of race, color, national origin, religion, sex, age, or disability.
Consulting
We offer an initial consultation for free, where we go over your project needs, and let you know what we can do to help. After this, our standard consultation rates apply.
Rush and Emergency Work
We understand sometimes things can happen which need immediate assistance, and we're here to help. Note, however, that this means interrupting our workflow, and shifting schedules and resources to handle your needs. If you have a rush job, there is a 33% surcharge over our normal rates.
We handle this on a case-by-case basis, depending on availability of a technician. New clients without an established relationship will be required to pay a retainer in advance.
